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Customer service

At AURAÉ LUXE, we believe luxury lies in the details — from the craftsmanship of our jewelry to the care we provide our customers. Please take a moment to review the information below. If you need assistance, we’re always happy to help.
Contact Us
We are here to assist you with any questions or concerns.
• Email: auraeluxe@gmail.com
• Contact Form: Available on our website
• Response Time: Within 24–48 business hours
• Business Hours: Monday–Friday, 8:00 AM – 3:00 PM (CT)
You may also connect with us on social media:
TikTok | Instagram | Twitter: @_auraeluxe

♡︎ Frequently Asked Questions ♡︎

♡︎ how can I ensure correct size?

We recommend reviewing our sizing guide carefully before purchasing. For the most accurate fit, use a measuring tape or ring sizer. If you’re between sizes, we suggest sizing up for comfort.

♡︎ are returns/exchanges accepted?

At this time, all sales are final. To preserve the integrity, hygiene, and exclusivity of our pieces, we do not accept returns or exchanges once an order has shipped. We kindly ask that you review all product details before purchasing.

♡︎ my tracking hasn’t updated — should I be concerned?

Tracking information may not update immediately after shipment. Once your package is physically scanned by the carrier, updates will appear. Please note that postal delays can occur and are outside of our control once the package is in transit.